I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. We/Us/Our We are the Booking agent with whom You made the Booking. I paid the additional cost in checkout for refundable tickets. They need a better system and more staff it seems. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. ?DO NOT BUY TICKETS FROM TICKETEK! What gives? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. The phone message also contradicts itself. Please also read the General Conditions of Refund. 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. What should I do? IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Immediate household persons living together at the same permanent address. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law.
Abhorrently bad process for handling refunds and rescheduling due to illness. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. means a requirement to move address imposed on. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. If they mean no-shows, then so be it. As it got closer to Christmas I started to worry, as they were to be presents. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Website doesn't work. I got tickets to a concert from ticketek that got cancelled of covid. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Any translation of this document from English is for assistance and information only. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. Three years after buying multiple tickets for a cancelled concert I still havent received a refund. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). Appalling service. :(, tails, they sent an email saying they has processed the refund. How insensitive is that.
Ticketek Australia Reviews | Read Customer Service Reviews of premier Any vehicle You plan to use during the Booking. We use dedicated people and clever technology to safeguard our platform. Ltd. All Rights Reserved. (This can normally be obtained from the transport companys website). actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Please also read the General Conditions of Refund. Ticketek Australia you're a pathetic poor excuse for a company. Simply do not try to contact them in any way shape or form.Worst customer service. means cancellation or significant delay of flight(s) which. are the business owner or registered Director, or a member of. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. We/Us/Our We are the Booking agent with whom You made the Booking. Almost 90 days and still waiting for my refund back. Where You have not been physically examined by aDoctor prior to the date of the Booking. I have now been trying for a refund for 6 months. Tixel is a safe ticket marketplace to trade tickets from Ticketek. You may also wish to resell your tickets if you cannot use them. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! I would and do prefer not to use their services. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Frontier Touring, Special Guests: Maisie Peters and Budjerah. You can do anything you want if you're the only game in town. Why is the price displayed on my ticket different to what I paid? Conditions that are unpredictable and the event is more than two months in the future. Then I looked on Trustpilot at their reviews and really started to worry! This is not an insurance policy. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Please comply with any stated ticket limit for this event. Sell tickets directly from your Ticketek Account. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. A police report or crime number to confirm the theft(Self-declaration not accepted). Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. Why is your site permanently unavailable. Companies can ask for reviews via automatic invitations. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Ive forgotten my password/My password has expired. If there is a financial failure of any Transport provider. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. I got tickets to a concert from ticketek that got cancelled of covid. Like. Hopeless website. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews.
Sell tickets directly from your Ticketek Account. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. What will a Marketplace ticket look like? ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Poor service really. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. There is no phone number, only an email which does not get answered. Presented by:
Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. We may consider other Emergency Circumstances at our discretion. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Sell tickets directly from your Ticketek Account. If could give a minus 10 score I would.
Refundable tickets via tiketek not refundable? : r/sydney I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Where documents can be replaced in advance of theBookingor on the day. . IfYoudid not make reasonable alternative arrangements to Attend theBooking. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Why should I buy from Ticketek Marketplace? No contact, no reply, nothing.You have stolen money from thousands of people who need it. I find the app difficult to navigate. Budjerah: 6:00 6:30pm
What is the Ticketek Marketplace Terms and Conditions for? I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I reported the scam to my credit card provider! means the unforeseen change of the date of an examination that. The following words or phrases have the meaning shown below wherever they appear in bold in this document. What to do?? An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Anyone has experience getting refunds from them or have advice on what I should do here? The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek.